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 FLU CLINICS WILL COMMENCE MONDAY 14TH OCOTBER 2019:

NEWCASTLE SURGERY: MONDAYS 2:00PM - 4.30PM TUESDAYS 2:00PM - 4.30PM

CASTLEWELLAN SURGERY: MONDAYS 2:00PM - 4.30PM FRIDAYS 2:00PM - 4.30PM

Patient Rights

Patient Rights and Responsibilities

  • You will be treated as an individual and will be given courtesy and respect at all times, irrespective of your ethnic origins, religious beliefs, personal attributes or the nature of your health problems.
  • Your doctors and nurses will strive to see you within 30 minutes of your appointment time.
  • If you need a repeat prescription, one will be provided within 48 hours.
  • Aim for you to have access to a suitably qualified medical professional within 48 hours or as an urgent case on the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • You have the right to a full explanation of your illness and any tests, investigations or consultation relating to that illness. You must inform the practice if you do not understand the explanation.
  • If you require a home visit, the doctor will make a decision whether to give advice over the telephone or to visit. Lack of transport in itself in NOT a reason for a home visit.
  • If you have any complaints or concerns relating to the practice, its staff or the services offered, please contact the practice administrator who will respond to them.

We Ask You:

  • To let us know if you intend to cancel an appointment or will be late.
  • To treat staff with courtesy and respect.
  • Inform staff of change of surname, address, or telephone number.
  • As a patient, you are responsible for your health and that of your dependents. It is important that you adhere to advice and information given to you by health professionals, and co-operate with the practice in our endeavour to keep you healthy.


 
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