Coronavirus Helpline - Dial 111 and select Option 1


Use the 111 online coronavirus service for information.


For more information follow this link:



Welcome to Donard Family Practice Online

We would ask that patients do not contact the surgery with covid vaccine related enquires as we await further information from the Health Board regarding this.  We thank you for your patience at this time.

Please visit above website for the most up to date information on Covid-19/Coronavirus

Anyone who has symptoms of cough/fever and has been advised to self-isolate, they can go online to  


COVID-19 information

 Before ringing the practice with a query about COVID-19 please check the information below first to help us reduce phone call volume and take the pressure off our NHS.

Frequently asked questions

What measures can I take generally to reduce my risk of contracting COVID-19?

A concise guide for reducing your risk in and outside of the home is available at:

 I have symptoms suggestive of COVID-19 what do I do?

Do not leave your home if you have coronavirus symptoms

Do not leave your home if you have either:

  1. a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  2. a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Use the 111 online coronavirus service to find out what to do.

What is self-isolation and who needs to self-isolate and for how long?

An easy to follow guide on self-isolation can be found at:

Am I a person at high risk from COVID-19?

People most at risk from coronavirus are sometimes called "shielded" or "extremely vulnerable" people.

This includes people who:

  • have had an organ transplant
  • are having certain types of cancer treatment
  • have blood or bone marrow cancer, such as leukaemia
  • have a severe lung condition, such as cystic fibrosis or severe asthma
  • have a condition or are taking medicine that makes them much more likely to get infections
  • are pregnant and have a serious heart condition

People who have the above health conditions should have received a letter from either the practice and/or their hospital consultant advising them to completely isolate themselves from others as much as possible. If this applies to you and you are in employment please present your shielding letter to your employer as proof of your need to shield. Do not contact the practice for a sick line or request further confirmation from your GP. If you haven’t received a letter please refer to the next question before contacting the practice.

 I have a medical condition and I haven’t received a letter but I/my employer feels I should stay at home – what do I do?

Patients in the groups above have been identified as being at highest risk and have been sent letters advising them to ‘shield’ for a period of up to 12 weeks to protect them as much as possible. This shielding means that they are advised to completely isolate themselves from others as much as possible.

  • There are many other groups of patients who have medical conditions which put them at increased risk if they become unwell with COVID-19 but they are not in the groups currently advised to ‘shield’. These individuals will not have received a letter from the practice or their hospital consultant but it may still be advisable for them to reduce their contact with others. This means they should strictly follow social isolation protocols.
  • If you feel you have a medical conditions that puts you at increased risk and you cannot work from home then you need to discuss this with your employer directly, who can take advice from occupational health as needed. We would strongly advise that every possibility to allow you to work safely is explored but we cannot exempt you from work completely at this time. If this applies to you please do not contact the practice asking for a sick line or letter from your GP to exclude you from work. We are happy to email a summary of your main medical conditions to a designated email address to assist you, your employer and any occupational health professional in managing this situation for you.

Where can I find more information?

Diabetes helpline for patients - this new Diabetes Network helpline service for patients with diabetes and concerns about Covid 19 will run seven days a week including bank holidays from 9am until 3pm and operate for 12 weeks initially. Helpline Number: 028 9536 0600 Helpline Email: <> . Please see letter attached for further details.

There are lots of further FAQs and information available at:



Online wellbeing hubThe Department for Communities and Department of Health have launched an online Covid Wellbeing NI hub.   The hub aims to support peoples mental and emotional wellbeing with information, self-help guides and information about how to seek support. Patients can access the wellbeing hub directly on the minding your head website at  

Local Foodbanks

Pantry Foodbank – Circular Road Castlewellan – open Tuesday and Thursday 11am-1pm.

Tel 07709670918

Pantry Foodbank – Behind Methodist Church Newcastle – open Tuesday and Thursday 2-4pm

Tel 07517766006

Please see "Local community and support groups" in further information for information on online and telephone support.



Community Advice – Benefits/completing forms etc… – 0300 30 30 306

Make the Call – Benefits - 0800 232 1271 – or text ‘CHECK’ to 67300 –


We are a Training Practice and are active in the teaching of medical students and General Practitioner Registrars. Sometimes medical students sit in on consultations. We often have a qualified doctor training to be a General Practitioner working in the practice. You may be asked for your permission to video tape your consultations for teaching purposes. These consultations are observed by doctors only and then erased. We fully understand if you wish to decline.

Practice Location, opening hours and Practice Area

Newcastle Surgery is located on 56 Main Street and can be accessed via Downs Road and Main Street BT33 0AE.  Castlewellan Surgery is located at The Corncrane Building 47 Lower Square Castlewellan BT319DN. 

Surgery opening times

Monday - Friday 8.30am - 5.45pm

Thursday 8.30am - 1pm.


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(Site updated 26/04/2021)
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