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Noticeboard

Coronavirus Helpline - Dial 111 and select Option 1

Stay indoors and avoid contact with other people immediately if you’ve travelled to the UK from:

  • Hubei province in China in the last 14 days, even if you do not have symptoms
  • Iran, lockdown areas in northern Italy or special care zones in South Korea since 19 February, even if you do not have symptoms
  • other parts of mainland China or South Korea, Hong Kong, Japan, Macau, Malaysia, Singapore, Taiwan or Thailand in the last 14 days and have a cough, high temperature or shortness of breath (even if your symptoms are mild)
  • other parts of northern Italy (anywhere north of Pisa, Florence and Rimini), Cambodia, Laos, Myanmar or Vietnam since 19 February and have a cough, high temperature or shortness of breath (even if your symptoms are mild)

Use the 111 online coronavirus service to find out what to do next.

DO NOT GO TO A GP SURGERY, PHARMACY OR HOSPITAL

For more information follow this link: https://www.publichealth.hscni.net/

WE HAVE A 24HR 7 DAYS A WEEK REPEAT PRESCRIPTION LINE ON OUR TELEPHONE SYSTEM PLEASE SELECT OPTION 2 AND FOLLOW THE INSTRUCTIONS.  PLEASE ALLOW 48HRS FOR REPEAT PRESCRIPTIONS TO BE PROCESSED.

Patient Rights

Patient Rights and Responsibilities

  • You will be treated as an individual and will be given courtesy and respect at all times, irrespective of your ethnic origins, religious beliefs, personal attributes or the nature of your health problems.
  • Your doctors and nurses will strive to see you within 30 minutes of your appointment time.
  • If you need a repeat prescription, one will be provided within 48 hours.
  • Aim for you to have access to a suitably qualified medical professional within 48 hours or as an urgent case on the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • You have the right to a full explanation of your illness and any tests, investigations or consultation relating to that illness. You must inform the practice if you do not understand the explanation.
  • If you require a home visit, the doctor will make a decision whether to give advice over the telephone or to visit. Lack of transport in itself in NOT a reason for a home visit.
  • If you have any complaints or concerns relating to the practice, its staff or the services offered, please contact the practice administrator who will respond to them.

We Ask You:

  • To let us know if you intend to cancel an appointment or will be late.
  • To treat staff with courtesy and respect.
  • Inform staff of change of surname, address, or telephone number.
  • As a patient, you are responsible for your health and that of your dependents. It is important that you adhere to advice and information given to you by health professionals, and co-operate with the practice in our endeavour to keep you healthy.


 
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